Frequently Asked Questions
Everything you need to know about buying and selling art on ARTDistrictUSA
Buying Art
How do I purchase artwork?
Browse our collection, click on any piece you love, and click 'Buy Now'. You'll be guided through a secure checkout process. We accept all major credit cards and PayPal.
Are the artworks original or prints?
Each artwork listing clearly states whether it's an original piece or a limited edition print. Filter by 'Originals' or 'Prints' in our browse section.
Can I return artwork if I don't like it?
Yes! We offer a 14-day satisfaction guarantee. If you're not completely happy with your purchase, you can return it for a full refund. See our Shipping & Returns policy for details.
Do you offer payment plans?
Yes, we partner with Affirm to offer flexible payment plans on purchases over $500. Select 'Pay with Affirm' at checkout to see your options.
For Artists
How much does it cost to sell on ARTDistrictUSA?
We're a 0% commission platform! We never take a percentage of your sales. Choose from our tiered plans starting at $0/month with basic features, or upgrade for premium tools like AI-powered descriptions and marketing support.
How do I get paid?
Payments go directly to your Stripe account within 15-18 days after the buyer confirms receipt of the artwork. No middleman, no delays.
What makes ARTDistrictUSA different from other platforms?
We believe artists deserve 100% of their sale price. Unlike platforms charging 30-50% commission, we operate on transparent subscription tiers, giving you control and keeping more money in your pocket.
How do I get verified?
Submit proof of address and government-issued ID through your artist dashboard. Verified artists receive a trust badge, helping buyers feel confident purchasing from you.
Shipping & Delivery
How long does shipping take?
Domestic shipping typically takes 5-10 business days. International shipping varies by destination (10-21 days). You'll receive tracking information once your artwork ships.
Who handles shipping?
Artists ship directly to buyers using our recommended packaging standards. We provide detailed shipping guidelines and partnership rates with major carriers.
How is artwork packaged?
All artwork must meet our professional packaging standards: protective corners, rigid backing, moisture-resistant wrapping, and clear 'Fragile' labeling.
What if my artwork arrives damaged?
Contact us immediately with photos. We'll work with the artist and carrier to resolve the issue, either through repair, replacement, or full refund.
Payments & Security
Is my payment information secure?
Absolutely. All transactions are processed through Stripe, a PCI-compliant payment processor trusted by millions. We never store your credit card information.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. For purchases over $500, financing is available through Affirm.
When is my card charged?
Your card is charged immediately upon purchase. Funds are held securely and released to the artist after you confirm safe delivery of your artwork.