Shipping & Returns

Delivery Times

• Domestic (USA): 5-10 business days
• International: 10-21 business days depending on destination
• Express Shipping: Available at checkout for 2-3 business day delivery

Shipping Costs

Shipping costs are calculated based on artwork size, weight, and destination. You'll see the exact cost before completing your purchase.

• Free shipping on orders over $500 (domestic)
• International shipping rates vary by country and carrier

Packaging Standards

All artists must adhere to our professional packaging standards:

• Protective corner guards for framed pieces
• Rigid backing board to prevent bending
• Moisture-resistant wrapping
• Double-wall corrugated boxes
• Clear "FRAGILE" and "THIS SIDE UP" labeling

Tracking & Insurance

Every shipment includes:

• Full tracking information sent to your email
• Insurance coverage up to purchase price
• Signature confirmation for orders over $500

Return Eligibility

To be eligible for a return:

• Artwork must be in original condition (undamaged, unaltered)
• Original packaging must be used for return shipping
• Return must be initiated within 14 days of delivery
• Custom or commissioned pieces are non-returnable unless damaged

How to Initiate a Return

1. Contact us at returns@artdistrictusa.com
2. Provide your order number and reason for return
3. Receive return authorization and prepaid shipping label
4. Pack artwork securely in original packaging
5. Ship within 3 business days of receiving authorization

Refund Process

• Refunds are processed within 5-7 business days of receiving the returned item
• You'll receive a full refund of the artwork price
• Original shipping costs are non-refundable
• Refunds are issued to the original payment method

Damaged or Defective Items

If your artwork arrives damaged:

1. Do not discard packaging
2. Take photos of damage and packaging
3. Contact us immediately at support@artdistrictusa.com
4. We'll arrange replacement or full refund at no cost to you